FAQs

We have a business office at 626 Frederick St. Santa Cruz. This is where you may come to get PCR testing for COVID, flu or RSV. Testing is collected in your car or at our front door. All our other services are mobile, reach out to us and we will coordinate when and where we can treat you.

The business office for lab testing is open Monday through Friday from 9am - 10pm
Our physician services are available 9am - 7pm Monday through Friday. (with a normal concierge fee)

Yes, we offer after-hours services: 7pm-10:00pm Monday-Friday, and 9am-10:00pm on weekends. We charge a $250 concierge fee per visit during these off-hour times.

A concierge fee is a convenience fee you pay for us coming to you. It would not be a fee that insurance companies would reimburse nor may you use HSA/FSA to pay for it.

Our Concierge fee rate:
Monday-Friday 9am-7pm, $150/site visit
Monday-Friday 7pm-10:00pm, $250/site visit
Saturday & Sunday 9am-10:00pm, $250/site visit

No, think of the concierge fee as a luxury expense for the convenience of not having to spend half a day in an ER or urgent care. We will bill your insurance as an in-network provider and (by law) we must bill you for any copay, deductible and coinsurance. Please check with your insurance to know your plan specifics and Explanation of Benefits.

Health Insurances Accepted

My billing guy informs us we can say that we are accepting the major insurances, since we can back bill for 90 days from the time we are accepted as in-network

We are currently working (in-network) with the following insurances:

• Blue Cross/Blue Shield
• Aetna
• Anthem
• Cigna
• Meritain
• United Healthcare
• UMR
• And most any private insurances

Insurances we do not accept:
• MediCal,
• Central Coast Alliance for Health
• Any HMOs

If you are unsure whether we can work with your insurance contact us.